A name adopted by Lancashire Local Pharmaceutical Committee.

Reporting Requirements

100 hour monitoring forms

Post to the address above or email england.lancsat-pharmacy@nhs.net

Community Pharmacy Patient Questionnaire (CPPQ)

All pharmacies are required to conduct an annual community pharmacy patient questionnaire (formerly referred to as the Patient Satisfaction Questionnaire). The questionnaire allows patients to provide valuable feedback to community pharmacies on the services they provide.

Full details including the questionnaire and FAQs can be found on PSNC website: click here

The results must be published via one or more of the following options:

a) in the pharmacy, as a leaflet or poster;

b) on the pharmacy’s website;

c) on the pharmacy’s NHS Choices profile (if and when this functionality is available).

Complaints report

Pharmacy contractors must also send a copy of its annual report to the local NHS Team as soon as reasonably practicable after the end of the year to which the report relates. Send to: england.lancsat-pharmacy@nhs.net

Information Governance

IG documentation needs to be completed annually by 31st March each year. Click here to go to the IG page

MUR Accreditation certificates

Post to the address above or email england.lancsat-pharmacy@nhs.net

Photocopies are acceptable

MUR/NMS quarterly reporting

Click here for details on how to submit quarterly reports

Specials (COA and COC)  – must be posted to:
FAO Pharmacy Team
Primary Care Commissioning Support NHS England, Area Team (Lancashire) Room 230, 2nd Floor
Preston Business Centre
Watling Street Road

Community Pharmacy Lancashire

Community Pharmacy Lancashire represents community pharmacies located in the Health & Wellbeing Board areas of Blackpool Borough Council, Blackburn with Darwen Borough Council & Lancashire County Council.