This section of the website will provide contractors with access to useful resources and information.
Click on a title in the following list for more information
- Antibiotic formularies (by area)
- Deadline Tracker
- Direction of Prescriptions
- Find my NHS Number
- NHS Pathways 111 DoS
- Paper supporting patients to take medicines safely. May 2020
- Pharmaceutical Needs Assessment
- Pharmacy Stationery Orders
- Whistleblowing and Freedom to Speak up Guardians
PSNC has published a glossary of acronyms commonly used in pharmacy, and the wider healthcare landscape.
The guide contains an A-Z list of commonly abbreviated words which may be useful to refer to. View the guide here
Antibiotic formularies (by area)
- Chorley South Ribble & Greater Preston
- Fylde Coast
- Morecambe Bay
- Pennine Lancashire including Blackburn with Darwen
- West Lancashire
The UK left the European Union (EU) on Friday 31st January 2020, with a transition period in place until 31st December 2021.
For more information click here to be redirected to PSNC Brexit & Community Pharmacy webpage
Click below for this useful deadline tracker published monthly
It is designed to keep you on top of upcoming deadlines.
Direction of Prescriptions
Q. What is direction of prescriptions?
On a general view direction of prescriptions can be seen as the sending of prescriptions to a pharmacy other than the one which the patient wanted them to go to. Sometimes it will be sent by the medical practice to a pharmacy; sometimes it will be a pharmacy collecting from a medical practice; and nowadays with the electronic prescription service, it could be the setting of the nomination without the patient’s informed consent. But on a wider interpretation it could also include action taken by pharmacies to encourage patients to use a particular pharmacy by misleading them or applying undue pressure. Overall – it is denying patients their free choice of pharmacy.
Click here for the form – “Your Prescription, Your Choice” that patients can complete to report pressure to use a particular pharmacy
Click here for the guidance on prescription direction which has been agreed jointly between BMA, Pharmacy Voice & PSNC
Further details, resources & FAQs can be found on PSNC website:
Find my NHS Number
A new service is now live to help find your NHS number – https://www.nhs.uk/nhs-services/online-services/find-nhs-number/
This service is for anyone living in England who has forgotten or does not know their NHS number. You can also use this service on behalf of someone else where the name, date of birth and registered home postcode is known. You can opt for the number to be sent to you by text, email or letter.
The following are the reports, based across Lancashire Community Pharmacy Lancashire (CPL) geography, of the findings from three Healthwatch teams who spoke to people in a wide selection of community pharmacies.
A total of 24 pharmacies were involved and 326 people shared their views and experiences.
The overarching report “Your Voice” can be downloaded by clicking here.
More information can be found on the Heathwatch Lancashire website: https://healthwatchlancashire.co.uk/reports/reports/
Pharmacy: Free Access to Interpreters
If your pharmacy has patients whose first language is not English and you feel they would benefit from the support of an interpreter; please note that you are able to obtain access to interpreter services from language line at NHSE expense.
Contact Languageline Telephone: 0845 310 9900
Provide Pharmacist Code: 288222
Where necessary, for example due to social distancing arrangements, you can request that the interpreter sets up a 3 way call between the pharmacy, interpreter and patients mobile.
A quick Reference Guide is available to view HERE.
NHS Pathways 111 DoS
The Directory of Services (DoS) is a central directory of information which provides NHS 111 call handlers and others with real-time information about services available to support a patient. Pharmacies’ services are included within the DoS and it is important to the efficient working of NHS 111 and some other urgent care providers that information on pharmacy services is accurate to allow patients to be appropriately referred to community pharmacies.
Click here to download a PowerPoint presentation giving an introductory explanation of the DoS.
How to keep your NHS 111 Directory of Services Profile and NHS website profile up to date
A step by step guide on how to manage short and long term closures can be found at https://assets.nhs.uk/prod/documents/help-guide-for-managing-temporary-closures-on-your-NHS-website-pharmacy-profile.pdf
For temporary closures of more than 5 days please amend your opening times within the Dos Profile Updater, https://dos-profile.service.nhs.uk/#/index for temporary closures of less than 5 days please amend your RAG status to ‘RED’ using the DoS Capacity status tool https://www.directoryofservices.nhs.uk/app/controllers/login/login.php which can be accessed from the login page on the DoS Profile Updater.
The DoS emergency change number 0300 0200 363 may be used where necessary. You may also contact your local DoS lead/team if you have any other queries about the DoS
Contractors in CCG areas: Blackpool, Fylde & Wyre, Lancashire North, East Lancashire & Blackburn with Darwen should contact: Email: firstname.lastname@example.org Tel: 01253 951249 or 01253 951437
Contractors in CCG areas: Greater Preston, Chorley & South Ribble and West Lancashire should contact: Lisa Howarth/Tracy Pole, 111 Dos Maintenance Team, Midlands and Lancashire CSU. email: MLCSU.email@example.com Tel: 01772 325042 or 01772 325045
Paper supporting patients to take medicines safely. May 2020
Click here to download a paper submitted to the North West Region suggesting a review on “Supporting people living in the community to achieve the best possible outcomes from their medicines, by working with all the partners involved in their care – developing a system level approach” it includes the use of a wide range of options including compliance aids and the appropriate use of multi-compartment compliance aids (MCAs)/monitored dosage systems (MDSs)/dosette boxes
Pharmaceutical Needs Assessment
Pan Lancashire Pharmaceutical Needs Assessment 2018 (PNA)
The Pan Lancashire PNA has now been published. The PNA seeks to identify those local health needs which could be met by the provision of pharmaceutical services, and contains information about the demographics and health priorities of the local population alongside a detailed picture of current pharmaceutical services. It is used as the basis for decision making in response to applications for new pharmacies.
There is an executive summary, the full PNA is a large document as it covers Pan Lancashire, and is split into separate chapters. It can be accessed from each of the three Health and Well Being Board websites
Pharmacy Stationery Orders
Primary Care Support England (PCSE) – for NHS stationary including EPS tokens: pcse.england.nhs.uk
Primary Care Support England (PCSE) have launched a new online portal (April 2016) which all community pharmacies in England will be required to use if they want to order NHS stationery.
The portal will initially provide pharmacy contractors with a quick and easy way for ordering and tracking supplies including pre-printed forms, Electronic Prescription Service (EPS) tokens and other NHS stationery. The portal will replace the contacts and channels contractors currently use to order PCSE supplies.
Over time, it is anticipated that the portal will become the main route for accessing additional primary care support services, including EPS payments (anticipated October to December 2016) and straightforward pharmacy market entry online applications (anticipated April to June 2017).
You will need to register your pharmacy to use the Portal at www.pcse.england.nhs.uk/register and will need your Unique Identifier which has been posted to your pharmacy. If you do not have your Unique Identifier, please email: PCSE.firstname.lastname@example.org
If you have any queries about the registration process, please read the FAQs at www.pcse.england.nhs.uk/help
Issues with Primary Care Support England (PCSE)
Since April 2016, the PSNC has received a large number of reports from LPCs and individual pharmacy contractors about difficulties that are being experienced with PCSE. PSNC has been escalating the most serious cases to senior officials at Capita, NHS England and the Department of Health.
PSNC have had a number of issues brought to their attention including with difficulty logging onto the online portal, excessive time delays in telephones being answered by PCSE, queries about minimum / maximum order quantities and especially the availability of EPS tokens.
What can I do?
In the first instance, contact PCSE using their “contact us” form or via email to PCSE.email@example.com on a daily basis if you have any difficulties in registering for the online portal, EPS token shortages etc. Continue emailing until a response is received – keeping copies and / or a record of your emails / communications. If no response has been received within 3 working days (as stated on the PCSE website) then please copy all the emails to firstname.lastname@example.org explaining the steps you have taken, and the current position e.g. “I have a supply of EPS tokens to last me for the next two days” so that the PSNC is able to escalate matters.
Will I be charged for my order?
This question has arisen because the online ordering portal includes prices for many of the items. As stated in the relevant FAQ available on the PCSE website, www.pcse.england.nhs.uk/help contractors will not be charged for standard orders made using the portal. PCSE is committed to ensuring NHS England supplies are ordered responsibly and for this reason, prices for items are included to help contractors make an informed decision about what they need. (Note, there may be a charge for urgent supplies.)
Health professionals and pharmaceutical products (VAT Notice 701/57)
How to account for VAT on goods and services provided by registered health professionals, including doctors, dentists, nurses and pharmacists. Click here for the guidance from HM Revenue & Customs
Detailed information on VAT can be found on PSNC website: https://psnc.org.uk/funding-and-statistics/funding-distribution/vat/
Whistleblowing and Freedom to Speak up Guardians
Pharmacies need to review/update their Whistleblowing Policies by the end of September 2017 in line with NHS England guidance. The updated guidance now requires pharmacies to appoint a Freedom to Speak Up Guardian which is an independent person that staff can contact in confidence if they have any concerns.
If you have not already identified a Freedom to Speak Up Guardian and need one, you can ask the Service Development Manager of the LPC if they are willing to be yours. To do this, write to: email@example.com
Click here this link for more information on whistleblowing polices and pharmacies duties