Business Process

EPS R2 Pharmacy Presentation

EPS R2 Pharmacy presentation

Prescription Tracker

Pharmacies can access the EPS tracker by following this link: – you must have a smartcard inserted into your pharmacy computer to access this.

The EPS Tracker Helpsheet can be used as a guide to help you use the tracker.

Dispensing Tokens

Ensure you have ample supplies of stationery by ordering well in time from PCSS (Primary Care Support Service formally LaSCA): Click here: to login/register to order tokens

Live GP Practices

A full list of live practices and those who have set a go live date can be requested from your EPS Project Lead.- listed below.

For contractors in CCG areas: Blackburn with Darwen, Blackpool, Chorley & South Ribble, East Lancashire, Greater Preston and West Lancashire

Contact Suzanne Burton, MLCSU IT Project Manager: Tel: 01772 214961. mobile: 07500 578 189

For contractors in CCG area Fylde & Wyre

Contact Matthew Simpson, Fylde & Wyre ICT lead:  Tel: 01253 955684

For contractors in CCG area Lancashire North

Contact David Slater:

The LPC strongly recommends that a member of staff attends the GP business change and post go-live meetings to ensure that problems and good practice can be shared.

Pharmacies should identify an EPS lead in the branch and at each practice to troubleshoot problems as they arise.

Nomimation Consent

Pharmacists or staff must obtain informed consent prior to setting nomination. The LPC recommend that you continue to gather a patient signature to form an audit trail; a template form can be found on the PSNC website:

Further guidance on nomination can be found on the NHS Digital website:

And a template patient information leaflet and other communication materials can be found here

Reporting System Problems

It is essential that all system problems, however minor, are reported to pharmacy system suppliers. In some cases, the problem may be resolved over the phone, for example if it is a training or local system configuration problem. In other cases, the supplier may need to add it on to their work plan as a future development. Where the supplier can’t resolve a problem, for example, if it is an issue with the GP system, the pharmacy supplier can escalate the issue to a national helpdesk to co-ordinate resolution. Remember to obtain a helpdesk reference number. If the supplier does not resolve the problem in a satisfactory way, having the reference number is essential so that the problem can be escalated via other routes.