NHS Mail

Contacting the NHSmail helpdesk

The national NHSmail helpdesk is available 24 hours a day, 365 days a year on 0333 200 1133, or via email at helpdesk@nhs.net

When contacting NHSmail helpdesk, you must say you are a community pharmacy. The NHS Mail helpdesks takes queries from all over the NHS and informing them you are a community Pharmacy will help them send the query to the right place and save you a lot of time

NHS Digital has published the following user guides in relation to the NHS premises specific shared mail box accounts:

Guide for Community Pharmacies using NHSmail

Giving delegate access to your mailbox