Community Pharmacy Contractual Framework (CPCF), PQS & NHS Mail

PSNC to hold CPCF Roadshows

PSNC will be holding a series of Sunday roadshow events across England to help community pharmacy contractors and to understand the new five-year deal on the Community Pharmacy Contractual Framework (CPCF).

The nearest event to our footprint is at the Worsley Marriott Hotel, found North West of Manchester on Sunday 29th September. If you are unable to make this date or location other locations and dates can be found at
in the North.

All events will be free to attend, however community pharmacists and their teams are asked to register in advance via: 

CPCF settlement: 2019/20 to 2023/24

Following negotiations between PSNC, the Department of Health and Social Care (DHSC) and NHS England and Improvement (NHSE&I), HM Government has agreed to make a five-year investment in community pharmacies. The deal secures pharmacy funding and sets out a clear vision for the expansion of clinical service delivery over the next five years, in line with the NHS Long Term Plan.

In brief, the settlement consists of the following main elements:

Funding for the Community Pharmacy Contractual Framework (CPCF): £2.592bn per year for 2019/20, and for subsequent years until the end of 2023/24.

NHS Community Pharmacist Consultation Service (CPCS) : a new Advanced service where patients are referred into community pharmacy by other NHS providers. Commencing October 2019, this service replaces the current NHS Urgent Medicine Supply Advanced Service (NUMSAS) and local pilots of the Digital Minor Illness Referral Service (DMIRS).

Pharmacy Quality Scheme (PQS): a new name for the Quality Payments Scheme. The gateway and quality criteria from previous years will change on an annual basis, with some becoming CPCF Terms of Service requirements from April 2020. See our PQS briefing for more information.

NHS Mail: How to get a shared NHSmail account – Pharmacy Quality Scheme and NUMSAS

Having a shared NHSmail account for your community pharmacy is a gateway criterion for the Pharmacy Quality Scheme and it is also necessary for any pharmacy contractor that wishes to provide the NHS Urgent Medicine Supply Advanced Service; this will also be a requirement for contractors wishing to provide the Community Pharmacist Consultation Service, which is due to commence in October 2019.

If you want to obtain a shared NHSmail account for your pharmacy, you can do this via the NHSmail registration portal. Working through this process will include the creation of up to three personal NHSmail accounts which will be used to access the shared NHSmail account. The process is explained in PSNC Briefing 058.17 How to complete the NHSmail registration process. During the registration process, if you are unable to locate your pharmacy within the portal, please contact and they will support you through the process (also see section below).

Once you have completed your registration using the portal, you will be sent login details for the personal accounts so that you can activate them and then log into your shared NHSmail account. When you first login to your personal NHSmail account, review and accept the user agreement which should pop up on your screen. Each NHSmail user within your pharmacy can activate their account by logging in using their individual login details; activation applies to each person. After each staff member has accepted the user agreement, each person should receive an email which explains that activation has taken place. If you are having difficulties with activating your account, contact who will support you through the process.

Already have an NHSmail account for your pharmacy?
Some pharmacies already have an NHSmail account for their pharmacy. This may be a shared mailbox, which users log into using a personal NHSmail account (i.e. the shared mailbox cannot be logged into directly), or it may be an NHSmail account which has been created for the pharmacy using a personal NHSmail account. NHS England and NHS Digital want all pharmacies to have shared mailboxes which can only be accessed by authorised users who log in using their personal NHSmail account. This is also the only type of account which will meet the gateway criterion for the Pharmacy Quality Scheme.

If you already have a pharmacy NHSmail account, but it is not a shared mailbox, follow the above process to request a shared NHSmail account.

Transitional payments: these are monthly payments to help community pharmacy contractors meet costs associated with changes such as integration into Primary Care Networks (PCNs), preparation for Serious Shortage Protocols (SSPs) and implementation of the Falsified Medicines Directive (FMD).

Other changes: